Providing performance


Customer Questions

Why do I need to create an account to contact people on the site?

Our review system works when registered users have made contact with a mechanic through the site and have worked together. This ensures that the review scores are as genuine as can be to give customers an accurate reflection of their capabilities.

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Do I have to pay to contact anyone on Premium Karting?

No. It is free to search and contact everyone. There are no hidden charges. Customers can leave reviews for the mechanics based on the work that has been done for them, which continues to improve the reliability of the service they provide.

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How do I choose the right mechanic for the job?

That really is up to you. We supply you with all the search tools but you can make choices as a result of the following:

- The reviews which have been left on the website
- The mechanics profile
- The mechanics previous achievements
- Your budget requirements

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How do I leave a review on the site?

Once you have made contact with a mechanic and have worked with them, then you are able to review their performance. Once the work has been completed, you should receive an email with a handful of simple questions about your views on the work they carried out for you. We will never pass on your details to third parties. We take fake reviews very seriously, and the mechanic who is involved will be removed from our website with immediate effect once exposed.

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What happens if i’m not happy with the work carried out by a Premium Karting member?

Your first point of contact should always be the mechanic to try and resolve any issues. If however, you cannot resolve the situation, then you are able to leave a review on their profile. Feedback will help to improve their standards of work in the future.

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Mechanics Questions

How does the site work?

We are here to make sure that the customer has the best choice of professionals available to them. Simply register and complete your profile to be added to our search database. You can also give yourself or company the best possible exposure on the website by making sure you post a link to your online profile on social media.

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Is there a charge for joining Premium Karting as a Mechanic?

No, it is completely free to set up a profile.

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How does your review process work?

We believe that having a review system is a benefit for everyone in the sport. It helps users to find mechanics suitable for events. It also offers an opportunity for mechanics to be rewarded for their excellent service. In addition, it can help them improve their performance in the future.

After communication is made and work has been completed (through Premium Karting), the customer will be able to access a review form. This form allows them the opportunity to give comments and score the workmanship and service provided. Once we have received the feedback it will be reviewed and published within 2-5 working days.

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What happens if I get a bad review?

To ensure the reviews of our users are accurate, we contact a user who leaves a low review in order to clarify the situation with both parties.

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